As your business grows and your computer environment becomes more complex, your support and service needs become more essential to the overall success of your organization. Expert installation, setup, and configuration of hardware and software are critical. Our technicians integrate systems with your environment, achieving the ultimate in functionality, performance, and productivity.

Our philosophy of technical service and support is based on flexibility, availability and accessibility:

  • Flexibility
    You can choose the support program that best fits your needs. We will tailor a service and support plan in response to your objectives.
  • Availability
    We have solutions and resources available to you by phone, fax, voice mail, and electronic mail. Our support staff will take your calls and find the answers or the resources necessary to provide proper service.
  • Accessibility
    Access to knowledge is important to quality service. Our knowledgeable team is accessible to your service requests.

    • Moore Concepts has a skillful and responsive team of technical specialists to serve you. You need solutions to complex problems and people who will assume ownership of the problem. We dig into problems and get results. Our technical staff is committed to quality of service and innovation.

  • Hardware Consulting
    Hardware Services coordinates the integration of various hardware products, including site surveys, analysis, wiring design and installation, off-site setup and configuration, shipping and delivery, hardware upgrades, on-site staging and installation and testing.
  • Maintenance and Repair
    Hardware maintenance and repair services provide you with a central location for hardware support, diagnostics, and the dispatching of technicians to your location. We explain repair options and provide cost estimates for repair and replacement. We offer preventive and scheduled maintenance based on your requirements and the manufacturer's recommendations. During repairs of critical equipment, loaner equipment may be available.
  • Network Administrator Support
    Network administrator support gives your network administrators advanced network support. This level of support gives your staff access to all our knowledge and resources. We maintain a library of technical tools and information for supporting all our customers.
  • Network Design, Installation, and Support Services
    Network design, installation and support services facilitate the integration of various hardware and software products in a network environment. This may include site surveys and analysis, network design, wiring design and installation, off-site setup and configuration, network operating system installation, on-site staging and installation, software application installation and testing.
  • On-site or Off-Site Service and Support
    On-site service and support provides convenient, responsive service and repair of critical equipment. Off-site repair service allows carry-in repair for non-critical equipment.
  • Software Installation and Support
    Software installation and support are important for the successful completion of any project. Our technicians are highly skilled in completing numerous software installations across many platforms.
  • Technical Consulting
    Technical consulting gives you access to our technical knowledge and resources. We seek the best solution for your needs with consideration for long-term objectives.
  • Additional Technical Services
  • Relocation
  • Hardware and Software Inventory
  • Specification Assistance
  • System Design
  • Complex Configuration Assistance
  • Network Administration
  • Wide Area Networking